HVAC Customer Service

Full Time
Zephyrhills, FL
Posted 6 years ago
  • Job Title: HVAC Customer Service Representative
  • Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
  • Job Summary:
    • Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
  • Job Duties:
    • Provide Fast Friendly and Fun customer service to both internal and external customers
    • Answer incoming calls related service, billing, and other departments
    • Schedule service/estimate appointments in a timely manner
    • Make outbound calls to book, confirm, and survey upcoming or completed appointments
    • Manage customer concerns and work to resolve them efficiently and effectively
    • Other assigned duties as directed by management
    • Help less experienced representatives understand our Brand, Policy and procedures
  • Job Requirements
    • Education and Experience
      • High school diploma or equivalent
      • 2-5 year experience in a customer service environment
      • Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
    • Key Competencies
      • Honesty and integrity
      • Excellent customer service skills
      • Ability communicate empathy
      • Critical Thinking and Problem solving
      • Detail oriented
      • Adept learner
      • Able to multitask
      • Proven ability to process high volumes of work with great accuracy
      • Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
      • Advanced Knowledge of Successware21 a plus
      • Excellent written and verbal communication skills
    • Physical Requirements
      • Must be able to sit for long periods of time
      • Must be able to work varying shifts including days, nights, and weekends.

 

Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.

 

Application for Employment

  • Employment Desired

  • MM slash DD slash YYYY
  • MM slash DD slash YYYY

  • Education Details

  • Grammar School
  • High School
  • College
  • Trade, Business or Correspondence School

  • Personal Information

  • Hidden

  • GENERAL

  • EXCLUDE ORGANIZATIONS, THE NAME OF WHICH INDICATES THE RACE. CREED. SEX. AGE. MARITAL STATUS, COLOR OR NATION OF ORIGIN OF ITS MEMBERS.

  • FORMER EMPLOYERS

    (List Below Last Three Employers Starting With Last One First).
  • Date Month & Year(From & To)
  • Name and Address of Employer
  • Salary
  • Position
  • Reason For Leaving

  • REFERENCES:

    Give the names of three persons not related to you, whom you have known at least one year.

  • The Following Statement Applies in: MARYLAND & MASSACHUSETTS. [Fill in name of state.;
  • TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
  • IN CASE OF EMERGENCY NOTIFY

  • *I CERTIFY THAT ALL THE INFORMATION SUBMITTED BY ME ON THIS APPLICATION IS TRUE AND COMPLETE, AND I UNDERSTAND THAT IF ANY FALSE INFORMATION, OMISSIONS, OR MISREPRESENTATIONS ARE DISCOVERED, MY APPLICATION MAY BE REJECTED AND, IF I AM EMPLOYED, MY EMPLOYMENT MAY BE TERMINATED AT ANY TIME.

    IN CONSIDERATION OF MY EMPLOYMENT, I AGREE TO CONFORM TO THE COMPANY'S RULES AND REGULATIONS, AND I AGREE THAT MY EMPLOYMENT AND COMPENSATION CAN BE TERMINATED, WITH OR WITHOUT CAUSE. AND WITH OR WITHOUT NOTICE, AT ANY TIME, AT EITHER MY OR THE COMPANY OPTION. I ALSO UNDERSTAND AND AGREE THAT THE TERMS AND CONDITIONS OF MY EMPLOYMENT MAY BE CHANGED, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE, AT ANY TIME BY THE COMPANY. I UNDERSTAND THAT NO COMPANY REPRESENTATIVE, OTHER THAN IPS PRESIDENT, AND THEN ONLY WHEN IN WRONG AND SIGNED BY THE PRESIDENT, HAS ANY AUTHORITY TO ENTER INTO ANY AGREEMENT FOR EMPLOYMENT FOR ANY SPECIFIC PERIOD OF TIME OR TO MAKE ANY AGREEMENT CONTRARY TO THE FOREGOING.

  • MM slash DD slash YYYY

  • This form has been designed to strictly comply with State and Federal fair employment practice laws prohibiting employment discrimination. This Application for Employment Form is sold for general use throughout the United States. TOPS assumes no responsibility for the inclusion in said form of any questions which, when asked by the Employer of the Job Applicant, may violate State and/or Federal Law.

Job Features

Job CategoryCustomer Service
Benefits1

Apply Online